What it is: A statement explaining exactly how you handle your customers' personal data.

 What it covers: What information you collect (names, phone numbers, delivery addresses, email IDs), how you use it (to ship orders or send updates), and whether you share it with third parties (like delivery couriers).

 Why it matters: It is a legal requirement in almost every country. Customers want to know their phone numbers and personal details aren't being leaked or sold.